Privacy Policy

1. Information We Collect

TideIQ does not collect information you provide directly to us, information we obtain automatically when you use our services, and information from third parties.

Information You Provide

• Account information (name, email address, company details)
• Company identifiers (UEI, CAGE codes, legal business names)
• NAICS codes and business size information
• Payment and billing information
• Communications with our support team

Information We Collect Automatically

• API usage data and logs
• Device and browser information
• IP addresses and geographic location
• Performance and analytics data

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our eligibility verification services
• Process API requests and deliver results
• Communicate with you about your account and services
• Improve our services and develop new features
• Detect and prevent fraud and abuse
• Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Government Data Sources: We access public government databases (SAM.gov, SBA) to provide our services
• Service Providers: We may share information with trusted third-party service providers who assist in operating our services
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Business Transfers: Information may be transferred as part of a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Monitoring and incident response procedures

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. API request logs are typically retained for 90 days, while account information is retained until account deletion.

6. Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Restrict or object to processing
• Data portability

To exercise these rights, please contact us at privacy@tideiq.io.

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by email or through our service.

11. Contact Us

If you have questions about this privacy policy, please contact us: